Privacy policy

PRIVACY POLICY

Mira Moon Trading L.L.C. operates this store and website under the brand name COMMA.


This Privacy Policy explains how Mira Moon Trading L.L.C… referred to in this policy as “COMMA”.. “we”.. “us”.. or “our”.. collects.. uses.. stores.. and shares personal information when you:


  • Visit or use our website
  • Create or use a customer account
  • Place or manage an order
  • Make a payment
  • Contact us
  • Subscribe to marketing communications
  • Otherwise interact with our products or services


Our online store is powered by Shopify.. which provides the e-commerce platform used to operate our website and provide our services.


If there is a conflict between our Terms and Conditions and this Privacy Policy regarding the collection.. use.. processing.. storage.. or disclosure of personal information.. this Privacy Policy will apply to those privacy matters.


Please read this Privacy Policy carefully.


1. PERSONAL INFORMATION WE COLLECT


“Personal information” means information that identifies you or can reasonably be connected with you.


It does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.


Depending on how you interact with our website and services.. we may collect or process the following categories of personal information.


Contact and identification information


This may include:


  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country or region
  • Any delivery instructions you provide


Order and transaction information


This may include:


  • Products viewed or purchased
  • Products added to your cart
  • Order history
  • Returns.. exchanges.. cancellations.. and refunds
  • Order status
  • Delivery and fulfilment details
  • Transaction date and amount
  • Discount or promotional-code use


Payment information


Payments are processed by third-party payment providers.


We may receive limited payment and transaction information.. such as:


  • Payment method
  • Payment status
  • Payment confirmation
  • Transaction reference
  • Limited card details.. such as the card type and last digits.. where provided by the payment processor


Complete payment-card numbers.. security codes.. and full banking credentials are processed by third-party payment providers and are not directly stored by us.


Customer-account information


Where customer accounts are available.. this may include:


  • Username or login information
  • Account preferences
  • Saved addresses
  • Order history
  • Account settings


You are responsible for maintaining the confidentiality of your account credentials.


Communications


This includes information you provide when you communicate with us.. such as through:


  • Email
  • Telephone
  • Website contact forms
  • Customer-support messages
  • Social-media messages
  • Reviews or feedback
  • Return or refund requests


Device and technical information


This may include:


  • IP address
  • Device type
  • Browser type
  • Operating system
  • Network connection information
  • Cookie identifiers
  • Device identifiers
  • Website activity and interaction information


Website-usage information


This may include information about:


  • Pages you visit
  • Products you view
  • Links or buttons you select
  • Time spent on the website
  • How you navigate through the website
  • Referring websites or advertising sources
  • Cart and checkout activity


Marketing preferences


This may include:


  • Whether you have subscribed to marketing
  • Your communication preferences
  • Whether you have opened or interacted with promotional communications
  • Your cookie and advertising preferences


2. HOW WE COLLECT PERSONAL INFORMATION


We may collect personal information from the following sources.


Directly from you


For example.. when you:


  • Place an order
  • Create an account
  • Contact customer support
  • Request a refund or return
  • Subscribe to marketing
  • Complete a website form
  • Submit a review or feedback


Automatically through our website


We may collect information automatically through cookies.. pixels.. log files.. and similar technologies when you visit or use our website.


From Shopify and service providers


We may receive personal information from Shopify and other companies that provide services to us.. such as:


  • Payment processors
  • Delivery and courier companies
  • Website and technology providers
  • Analytics providers
  • Marketing platforms
  • Customer-support tools
  • Fraud-prevention providers


From business and advertising partners


Where permitted by applicable law.. we may receive limited information from advertising.. analytics.. or social-media platforms to understand website performance and marketing activity.


3. HOW WE USE PERSONAL INFORMATION


We may use personal information for the following purposes.


To provide and fulfil our services


This includes using personal information to:


  • Process and confirm orders
  • Process payments
  • Arrange shipping and delivery
  • Provide delivery updates
  • Manage returns.. exchanges.. and refunds
  • Maintain customer accounts
  • Respond to customer requests
  • Provide customer support
  • Communicate about an order
  • Remember customer preferences
  • Improve the shopping experience


To operate and improve our website


We may use personal information to:


  • Maintain website functionality
  • Understand how customers use the website
  • Improve website performance and design
  • Identify technical problems
  • Improve products and customer service
  • Develop new features or services


Marketing and advertising


Where permitted by law and based on your consent where required.. we may use personal information to:


  • Send promotional emails or messages
  • Inform you about products.. launches.. offers.. or promotions
  • Measure marketing performance
  • Display or measure relevant advertising
  • Understand whether customers interact with our marketing


You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.


You may still receive non-promotional communications relating to your orders.. account.. customer-service requests.. legal notices.. or security matters.


Security and fraud prevention


We may use personal information to:


  • Verify transactions
  • Detect and prevent fraud
  • Protect accounts
  • Investigate suspicious activity
  • Maintain website and payment security
  • Prevent unlawful or abusive use
  • Protect our customers.. business.. and service providers


Legal and regulatory purposes


We may use personal information where necessary to:


  • Comply with applicable laws
  • Meet accounting.. tax.. or regulatory obligations
  • Respond to valid requests from courts.. regulators.. law-enforcement bodies.. or government authorities
  • Establish.. exercise.. or defend legal claims
  • Enforce our policies and agreements
  • Resolve complaints or disputes


4. LEGAL BASIS FOR PROCESSING


Where required by applicable law.. we process personal information on one or more of the following grounds:


  • To perform a contract with you.. including processing and delivering an order
  • To take steps at your request before entering into a contract
  • With your consent
  • To comply with a legal obligation
  • For our legitimate business interests.. where those interests do not override your rights
  • To establish.. exercise.. or defend legal claims
  • Where otherwise permitted or required by applicable law


Where processing is based on consent.. you may withdraw your consent at any time.


Withdrawal of consent does not affect processing already completed before the withdrawal.


5. HOW WE SHARE PERSONAL INFORMATION


We may share personal information where reasonably necessary with the following categories of recipients.


Shopify


Our store is hosted by Shopify.


Shopify may collect and process personal information to provide.. secure.. maintain.. and improve the e-commerce platform and related services.


Payment providers and financial institutions


We may share information with payment processors.. banks.. card networks.. and fraud-prevention providers to:


  • Authorise payments
  • Complete transactions
  • Prevent fraud
  • Process refunds
  • Meet legal and regulatory requirements


Shipping and delivery partners


We may share information such as your name.. telephone number.. address.. order details.. and delivery instructions with courier and delivery partners so they can fulfil and deliver your order.


Technology and service providers


We may share information with providers that support:


  • Website hosting
  • Cloud storage
  • Customer support
  • Email delivery
  • Analytics
  • Security
  • Fraud prevention
  • Order fulfilment
  • Business administration


Marketing and advertising providers


Where permitted by law and subject to your choices or consent where required.. we may share limited information with marketing.. analytics.. social-media.. and advertising providers to operate and measure campaigns.


Legal and regulatory authorities


We may disclose information where reasonably necessary to:


  • Comply with applicable law
  • Respond to a valid legal request
  • Protect our legal rights
  • Investigate fraud or unlawful activity
  • Protect the safety of customers or others
  • Enforce our Terms and Conditions or policies


Business transfers


If all or part of our business is sold.. transferred.. reorganised.. merged.. or acquired.. personal information may be disclosed as part of that transaction.. subject to applicable law.


We do not sell personal information for money.


6. RELATIONSHIP WITH SHOPIFY


Our online store is hosted by Shopify.


Shopify collects and processes personal information about your access to and use of our store to provide.. protect.. maintain.. and improve its platform and services.


Information submitted through our store may be transmitted to and processed by Shopify and its service providers in countries outside the United Arab Emirates.


Shopify may process certain information independently in accordance with its own privacy notices and legal obligations.


You can learn more through Shopify’s Consumer Privacy Policy and privacy portal.. which may be linked from the privacy information displayed through our store or Shopify’s official privacy website.


Where Shopify Network Intelligence or other Shopify enhanced services are enabled.. Shopify may use information obtained from interactions with our store and other Shopify services in accordance with Shopify’s applicable privacy terms.


Our use of these features will be reflected in the privacy settings and notices available through our Shopify store.


7. COOKIES AND SIMILAR TECHNOLOGIES


We and our service providers may use cookies.. pixels.. local storage.. and similar technologies to:


  • Keep the website functioning
  • Maintain your shopping cart
  • Remember preferences
  • Secure the website and checkout
  • Understand website activity
  • Measure website performance
  • Analyse marketing effectiveness
  • Prevent fraud
  • Support advertising where permitted


Some cookies are necessary for the website to function.


Other cookies may be optional and may be controlled through the cookie banner or privacy settings made available on our website.


You may also control cookies through your browser settings.


Disabling certain cookies may affect website functionality.


8. MARKETING COMMUNICATIONS


Where permitted by applicable law.. we may send marketing communications after receiving your consent where required.


You can withdraw consent or unsubscribe at any time by:


  • Selecting the unsubscribe link in an email
  • Adjusting available communication preferences
  • Contacting us using the details below


Unsubscribing from marketing does not prevent us from sending transactional or service-related communications.. such as order confirmations.. delivery updates.. refund notices.. or responses to customer-service requests.


We do not use customer information for marketing in a manner prohibited by applicable UAE consumer-protection or privacy laws.


9. THIRD-PARTY WEBSITES AND LINKS


Our website may contain links to websites.. applications.. payment services.. social-media platforms.. or other services operated by third parties.


We do not control and are not responsible for the privacy.. security.. availability.. or content of independent third-party websites.


You should review the privacy policies and terms of any third-party service before providing personal information.


Information posted publicly or semi-publicly on social-media platforms may be visible to others and may be used by those platforms in accordance with their own policies.


10. INTERNATIONAL TRANSFERS


Some of our service providers.. including Shopify.. payment providers.. analytics providers.. and technology providers.. may store or process personal information outside the United Arab Emirates.


Where personal information is transferred internationally.. we take reasonable steps to ensure that the transfer is carried out in accordance with applicable law and that appropriate safeguards are used where required.


These safeguards may include:


  • Contractual data-protection obligations
  • Approved transfer mechanisms
  • Processing in jurisdictions recognised as providing adequate protection
  • Other safeguards permitted under applicable law


11. DATA RETENTION


We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.


The retention period may depend on:


  • Whether you have an active customer account
  • Whether an order or customer-service request remains open
  • Legal.. regulatory.. tax.. or accounting requirements
  • Fraud-prevention and security requirements
  • The need to resolve disputes
  • The need to establish.. exercise.. or defend legal claims


When personal information is no longer required.. we may delete.. anonymise.. or securely retain it where required by law.


12. SECURITY


We use reasonable administrative.. technical.. and organisational measures to protect personal information against:


  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction


However.. no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.


You should not send sensitive payment details.. passwords.. or confidential information through unsecured communication channels.


You are responsible for protecting any account credentials associated with your customer account.


13. CHILDREN’S PRIVACY


Our website and products are not directed toward children under the age of 18.


We do not knowingly collect personal information directly from children under 18 without appropriate permission from a parent or legal guardian where required by law.


If you believe that a child has provided personal information to us improperly.. please contact us so that we can investigate and take appropriate action.


14. YOUR PRIVACY RIGHTS


Subject to applicable law and any relevant exceptions.. you may have the right to:


  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information in certain circumstances
  • Request restriction of certain processing
  • Object to certain processing
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Request transfer of certain personal information where applicable
  • Object to or opt out of certain marketing communications
  • Submit a complaint regarding our processing of your information


These rights are not absolute and may be subject to legal exceptions.


To exercise a privacy right.. contact us using the details below.


We may ask you to provide information reasonably necessary to verify your identity and protect your information.


Where permitted by law.. an authorised representative may submit a request on your behalf. We may require evidence that the representative has authority to act for you.


We will respond within the timeframe required by applicable law.


We will not discriminate against you for exercising a lawful privacy right.


15. COMMUNICATION PREFERENCES


You may opt out of promotional emails at any time using the unsubscribe link included in the email.


After opting out.. you may still receive non-promotional messages relating to:


  • Orders
  • Payments
  • Deliveries
  • Returns or refunds
  • Customer support
  • Account security
  • Legal or policy updates


16. COMPLAINTS


If you have a complaint about how we collect.. use.. store.. or disclose your personal information.. please contact us using the details below.


We will review and respond to your complaint within a reasonable period.


Depending on applicable law.. you may also have the right to submit a complaint to the relevant UAE data-protection.. consumer-protection.. or regulatory authority.


17. CHANGES TO THIS PRIVACY POLICY


We may update this Privacy Policy from time to time to reflect changes in:


  • Our products or services
  • Our business practices
  • Shopify features or settings
  • The service providers we use
  • Applicable legal or regulatory requirements


The revised policy will be published on this page with an updated “Last updated” date.


Where required by law.. we will provide additional notice of material changes.


18. CONTACT US


For questions.. privacy requests.. complaints.. or concerns about this Privacy Policy or our handling of personal information.. contact:


Mira Moon Trading L.L.C.

Brand: COMMA

Email: support@commauae.store

Telephone: +971 54 173 0172

Address: Office 1128.. Tamani Arts Offices.. Business Bay.. Dubai.. United Arab Emirates

Trade Licence Number: 1491597