Terms of service

OVERVIEW


Welcome to COMMA.


This website and online store are operated by Mira Moon Trading L.L.C. under the brand name COMMA.


Throughout these Terms and Conditions.. the terms “we”.. “us”.. and “our” refer to Mira Moon Trading L.L.C.


Mira Moon Trading L.L.C. provides this website and online store.. including all related information.. content.. features.. tools.. products.. and services.. to provide customers with an online shopping experience.


Our store is powered by Shopify.. which provides the e-commerce platform that enables us to offer our products and services to you.


These Terms and Conditions.. together with any policies referenced within them.. describe your rights and responsibilities when you access our website.. purchase our products.. or otherwise use our services.


By visiting our website.. interacting with our online store.. creating an account.. or placing an order.. you agree to these Terms and Conditions and acknowledge our Privacy Policy.. Refund Policy.. and Shipping Policy.


If you do not agree to these Terms and Conditions.. you should not use our website or services.


Nothing in these Terms limits or excludes any consumer right.. warranty.. remedy.. or liability that cannot legally be limited or excluded under applicable UAE law.


SECTION 1 – ACCESS AND ELIGIBILITY


By using our website or placing an order.. you confirm that you are at least 18 years old or that you are using the website with the permission and supervision of a parent or legal guardian.


You agree to provide accurate.. current.. and complete information when using our website or placing an order.. including your:


  • Full name
  • Email address
  • Telephone number
  • Billing information
  • Shipping address
  • Payment information


You confirm that you have the authority to provide this information and to use the payment method selected.


You are responsible for maintaining the confidentiality of your account login details and for activity carried out through your account.


You must notify us promptly if you believe that your account has been accessed or used without permission.


You may not sell.. transfer.. assign.. or license your customer account to another person.


SECTION 2 – OUR PRODUCTS


We make reasonable efforts to display our products.. packaging.. colours.. ingredients.. descriptions.. dimensions.. and other information accurately.


Product colours and appearance may vary slightly depending on your screen.. device settings.. lighting.. or normal manufacturing and packaging variations.


Product packaging may occasionally be updated without changing the essential nature or intended use of the product.


All product descriptions and availability are subject to change where reasonably necessary.


We reserve the right to discontinue a product or limit the quantities available for purchase.


Nothing in this section limits your rights where a product is defective.. damaged.. unsafe.. incorrect.. incomplete.. or materially different from its description.


SECTION 3 – PRODUCT USE AND SAFETY


COMMA is a personal-care massage cream intended for external use only.


Before use.. customers must read and follow the instructions and warnings displayed on the product packaging or website.


Customers should:


  • Apply the product only as directed
  • Avoid contact with the eyes and other sensitive areas
  • Avoid applying the product to broken.. wounded.. irritated.. or damaged skin
  • Wash their hands after use where appropriate
  • Stop use if irritation.. discomfort.. or an unexpected reaction occurs
  • Keep the product out of the reach of children
  • Store the product according to the instructions provided


The product should not be used by anyone who knows or suspects that they are allergic or sensitive to any listed ingredient.


Customers who are pregnant.. breastfeeding.. receiving medical treatment.. taking medication.. managing an existing health condition.. or concerned about an allergy or sensitivity should seek guidance from a qualified healthcare professional before using the product.


COMMA is a personal-care product and is not intended to diagnose.. treat.. cure.. or prevent any illness.. disease.. or medical condition.


Information provided on our website or social-media accounts is for general product and self-care information only and is not a substitute for professional medical advice.. diagnosis.. or treatment.


SECTION 4 – ORDERS


When you submit an order.. you are making an offer to purchase the products included in your order.


Submitting an order does not automatically mean that we have accepted it.


An order is accepted only after:


  • Payment has been successfully authorised
  • The product is available
  • The order has passed any required fraud or security checks
  • We send an order confirmation or begin processing the order


Please review your order carefully before submitting it.


We reserve the right to decline.. limit.. suspend.. or cancel an order where reasonably necessary.. including where:


  • A product is unavailable
  • Payment is declined or cannot be verified
  • The order information is incomplete or incorrect
  • An obvious pricing or product-information error has occurred
  • We reasonably suspect fraud.. unauthorised payment.. abuse.. or unlawful activity
  • The order appears to be intended for unauthorised resale
  • Delivery cannot reasonably be completed
  • Completing the order would breach applicable law or regulatory requirements


If we cancel an order after payment has been received.. we will refund the amount paid to the original payment method.


We will attempt to notify you using the email address.. telephone number.. or billing details provided with the order.


Purchases are subject to our Return and Refund Policy.


Products purchased through our consumer store are intended for personal or household use and must not be resold commercially without our prior written approval.


SECTION 5 – PRICES AND PAYMENT


Product prices are displayed in the currency shown on our website.


The final amount payable.. including any applicable delivery charges.. taxes.. or other disclosed fees.. will be displayed during checkout before you confirm your order.


Unless clearly stated otherwise.. international customs duties.. import charges.. or destination-country taxes may not be included in the displayed product price.


Prices.. promotions.. and discounts may change without notice.


Any price change will not affect an order that we have already accepted.


Promotional offers may be subject to separate conditions.. expiry dates.. minimum purchase amounts.. product restrictions.. or usage limits.


You agree to provide accurate and complete billing and payment information.


You confirm that:


  • The payment information provided is accurate
  • You are authorised to use the selected payment method
  • The payment provider may authorise and process the transaction
  • You will pay the total amount displayed at checkout


Payments are processed through third-party payment-service providers.


We do not directly store your complete card number or card security code.


Where a pricing or technical error is obvious.. we may cancel the affected order and issue a full refund.


SECTION 6 – SHIPPING AND DELIVERY


Delivery timeframes displayed on our website are estimates and are not guaranteed.


Delivery may be affected by circumstances including:


  • Courier delays
  • Customs procedures
  • Public holidays
  • Weather conditions
  • Incorrect or incomplete delivery information
  • The customer being unavailable
  • Events outside our reasonable control


Customers are responsible for providing a complete and accurate delivery address and a reachable telephone number.


Please contact us as soon as possible if you notice an error in your delivery details.


We cannot guarantee that an address or order detail can be changed after processing or dispatch has started.


Responsibility for the product remains with us until it has been successfully delivered to you or to a person authorised to receive it on your behalf.. except where applicable law provides otherwise.


You should inspect your order promptly after delivery and report damaged.. defective.. incomplete.. or incorrect items in accordance with our Return and Refund Policy.


Additional information is available in our Shipping Policy.


SECTION 7 – CANCELLATIONS.. RETURNS AND REFUNDS


Order cancellations.. returns.. exchanges.. and refunds are governed by our Return and Refund Policy.


Cancellation requests should be submitted as soon as possible.


We cannot guarantee cancellation once an order has entered processing or has been handed to the delivery partner.


Because COMMA is a personal-care product.. opened.. used.. tested.. or unsealed products may not qualify for a change-of-mind return for hygiene and safety reasons.


This does not affect your rights where an item is defective.. damaged.. unsafe.. incorrect.. incomplete.. or materially different from its description.


Refunds approved by us will normally be issued to the original payment method.


Banking and payment-provider processing times may vary.


SECTION 8 – CUSTOMER INFORMATION


You agree to provide accurate.. current.. and complete information when placing an order or communicating with us.


We are not responsible for delays.. failed deliveries.. or additional costs resulting from inaccurate or incomplete information supplied by the customer.


You must contact us promptly if your account.. billing.. contact.. or delivery information changes.


SECTION 9 – INTELLECTUAL PROPERTY


The website and its content.. including the COMMA name.. trademarks.. logos.. product names.. packaging.. designs.. photographs.. videos.. text.. graphics.. illustrations.. layouts.. and other materials.. are owned by or licensed to Mira Moon Trading L.L.C.


These materials are protected by applicable UAE and international intellectual-property laws.


You may use our website only for personal and non-commercial purposes.


Without our prior written permission.. you must not:


  • Copy or reproduce our website content
  • Modify or create derivative works from our content
  • Republish or distribute our content
  • Use our photographs.. videos.. branding.. packaging.. or product descriptions commercially
  • Remove copyright.. trademark.. or ownership notices
  • Use the COMMA name or logo in a way that suggests an unauthorised partnership.. endorsement.. or affiliation


No licence or ownership right is granted to you except the limited right to access and use the website in accordance with these Terms.


Shopify’s names.. trademarks.. logos.. and services belong to Shopify or its licensors.


Other third-party names and trademarks belong to their respective owners.


SECTION 10 – PERMITTED WEBSITE USE


You may use our website only for lawful purposes.


You must not use the website to:


  • Violate any applicable law or regulation
  • Commit fraud or submit unauthorised payments
  • Provide false or misleading information
  • Impersonate another person or business
  • Infringe our intellectual-property rights or the rights of others
  • Harass.. threaten.. abuse.. defame.. or harm another person
  • Upload or transmit malicious software.. viruses.. or harmful code
  • Interfere with the website’s security or operation
  • Attempt to access restricted systems or data
  • Collect or track another person’s personal information without authority
  • Send spam.. phishing communications.. or unlawful advertising
  • Copy.. scrape.. extract.. sell.. or exploit website content without permission
  • Circumvent security.. access.. fraud-prevention.. or technical restrictions


We may suspend or restrict access where we reasonably believe that these Terms have been breached or that the website.. our customers.. or our business may be at risk.


SECTION 11 – OPTIONAL AND THIRD-PARTY TOOLS


Our website may provide access to tools or services supplied by third parties.


We do not necessarily control.. monitor.. or operate these third-party services.


Your use of third-party tools may be governed by the third party’s own terms.. privacy policy.. and conditions.


You are responsible for reviewing and accepting those conditions before using the relevant service.


To the extent permitted by law.. we are not responsible for loss or damage caused solely by an independent third-party service outside our reasonable control.


SECTION 12 – THIRD-PARTY LINKS


Our website may contain links to websites.. applications.. social-media platforms.. payment services.. delivery providers.. or other resources operated by third parties.


These links are provided for convenience and do not necessarily mean that we endorse or control the third party.


We are not responsible for the content.. accuracy.. availability.. privacy practices.. or security of independent third-party websites or services.


You should review the third party’s policies before providing personal information or completing a transaction.


Complaints relating solely to a third-party product or service should be directed to the relevant third party.


SECTION 13 – RELATIONSHIP WITH SHOPIFY


Our store is powered by Shopify.. which provides the technology and e-commerce platform used to operate our online store.


Purchases made through our store are sales between you and Mira Moon Trading L.L.C.


Shopify is not the seller of COMMA products and is not responsible for manufacturing.. fulfilling.. delivering.. replacing.. or refunding products sold by Mira Moon Trading L.L.C.


Nothing in this section affects any liability that Shopify may independently have under applicable law or its own terms.


SECTION 14 – PRIVACY


Our collection.. use.. storage.. and sharing of personal information are governed by our Privacy Policy.


Because our store is hosted by Shopify.. certain personal information may also be collected and processed by Shopify to provide.. secure.. maintain.. and improve its platform and services.


Personal information may also be shared with payment processors.. delivery partners.. technology providers.. analytics providers.. and other service providers where necessary to:


  • Process payments
  • Complete and deliver orders
  • Prevent fraud
  • Provide customer support
  • Operate and secure the website
  • Meet legal and regulatory obligations


Additional information is available in our Privacy Policy and Shopify’s applicable privacy notices.


SECTION 15 – REVIEWS.. FEEDBACK AND CUSTOMER CONTENT


You may submit reviews.. comments.. feedback.. photographs.. videos.. suggestions.. or other content.


By submitting content.. you confirm that:


  • You own the content or have permission to submit it
  • The content reflects your genuine experience where presented as a review
  • The content is accurate and not deliberately misleading
  • The content does not infringe another person’s rights
  • The content is not unlawful.. threatening.. abusive.. discriminatory.. defamatory.. obscene.. or fraudulent
  • Any incentive or compensation connected with the content has been clearly disclosed where required


You grant Mira Moon Trading L.L.C. a worldwide.. non-exclusive.. royalty-free licence to store.. reproduce.. display.. publish.. format.. and use the submitted content for operating.. promoting.. and improving COMMA and our services.


This licence does not transfer ownership of your content to us.


We may remove or decline to publish content that breaches these Terms.. applicable law.. or our platform standards.


You remain responsible for the content you submit.


SECTION 16 – ERRORS AND INACCURACIES


Occasionally.. our website may contain typographical errors.. omissions.. or inaccurate information concerning:


  • Product descriptions
  • Ingredients or packaging
  • Prices
  • Promotions
  • Delivery charges
  • Transit times
  • Availability


We may correct errors and update information where reasonably necessary.


Where an error materially affects an order already submitted.. we will notify you and.. where appropriate.. allow you to confirm the corrected order or receive a refund.


Nothing in this section limits your rights under applicable consumer-protection law.


SECTION 17 – WEBSITE AVAILABILITY


We make reasonable efforts to keep our website available.. accurate.. and secure.


However.. access may occasionally be interrupted due to maintenance.. upgrades.. technical issues.. security concerns.. or circumstances outside our reasonable control.


We do not guarantee that the website will always be available without interruption or error.


We may modify.. suspend.. or discontinue part of the website where reasonably necessary.


SECTION 18 – DISCLAIMER


Information presented through our website.. social-media accounts.. or other communications is provided for general information and product-use purposes.


Although we make reasonable efforts to provide accurate information.. customers remain responsible for reading the product label.. instructions.. warnings.. and ingredient list before use.


The website and services are provided on an available basis.. subject to any warranties or consumer rights that apply by law.


Nothing in these Terms excludes or limits any mandatory warranty.. guarantee.. remedy.. obligation.. or consumer right that cannot legally be excluded under applicable UAE law.


SECTION 19 – LIMITATION OF LIABILITY


To the maximum extent permitted by applicable law.. Mira Moon Trading L.L.C. will not be responsible for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.


We are not responsible for loss or damage caused by:


  • Use of the product contrary to its instructions or warnings
  • Applying the product to broken.. irritated.. wounded.. or unsuitable skin
  • Continued use after irritation or an unexpected reaction occurs
  • An allergy or sensitivity that was not disclosed to us and was not caused by a product defect
  • Improper storage or handling after delivery
  • Unauthorised modification.. contamination.. or resale of the product
  • Incorrect information provided by the customer
  • Events outside our reasonable control


Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.. including liability arising from fraud.. deliberate misconduct.. gross negligence where applicable.. defective or unsafe products.. or mandatory consumer rights.


SECTION 20 – INDEMNITY


To the extent permitted by law.. you agree to compensate Mira Moon Trading L.L.C. for reasonable losses.. liabilities.. costs.. or claims resulting directly from:


  • Your unlawful use of the website
  • Your material breach of these Terms
  • Your infringement of another person’s rights
  • Fraudulent or unauthorised activity carried out through your account


This section does not apply to losses caused by our own breach.. negligence.. unlawful conduct.. or failure to meet mandatory legal obligations.


SECTION 21 – TERMINATION OR SUSPENSION


We may suspend or terminate your access to the website where we reasonably believe that:


  • You have materially breached these Terms
  • You have engaged in fraudulent.. abusive.. or unlawful activity
  • Your use creates a security risk
  • Suspension is required by law or a competent authority


Termination does not affect rights.. payments.. orders.. refunds.. or obligations that arose before termination.


Sections that are intended by their nature to continue after termination will remain effective.. including provisions relating to intellectual property.. privacy.. liability.. governing law.. and dispute resolution.


SECTION 22 – SEVERABILITY


If any provision of these Terms is found to be unlawful.. invalid.. or unenforceable.. that provision will be limited or removed only to the minimum extent necessary.


The remaining provisions will continue in full force and effect.


SECTION 23 – WAIVER


If we do not immediately enforce a right or provision under these Terms.. this does not mean that we have waived that right or provision.


A waiver is effective only where clearly confirmed by us.


SECTION 24 – ENTIRE AGREEMENT


These Terms.. together with our Privacy Policy.. Return and Refund Policy.. Shipping Policy.. and any other policies expressly incorporated into them.. form the agreement between you and Mira Moon Trading L.L.C. regarding your use of the website and purchase of products.


They replace any previous terms or communications relating to the same subject matter.


Nothing in this section excludes representations or obligations that cannot legally be excluded.


SECTION 25 – ASSIGNMENT


You may not transfer your rights or obligations under these Terms without our prior written consent.


We may transfer our rights or obligations to an affiliated company.. successor.. purchaser.. or service provider where this does not reduce your mandatory consumer rights.


SECTION 26 – GOVERNING LAW AND DISPUTES


These Terms are governed by the laws of the United Arab Emirates.


Any dispute arising from these Terms.. the website.. or a purchase made through our store will be subject to the competent courts of Dubai.. United Arab Emirates.. unless applicable consumer-protection law requires otherwise.


Before beginning formal proceedings.. both parties are encouraged to attempt to resolve the issue through good-faith communication.


Customers may also have the right to submit a complaint to the relevant UAE consumer-protection authority.


SECTION 27 – CHANGES TO THESE TERMS


We may update these Terms from time to time to reflect changes to:


  • Our products or services
  • Our business operations
  • Our website or technology
  • Our policies
  • Applicable legal or regulatory requirements


The updated Terms will be published on this page with a revised “Last updated” date.


Changes will apply from the date they are published unless another effective date is stated.


Changes will not unfairly alter an order that we have already accepted.


SECTION 28 – CONTACT INFORMATION


Questions about these Terms and Conditions may be sent to:


Mira Moon Trading L.L.C.

Brand: COMMA

Email: support@commauae.store

Telephone: +971 54 173 0172

Address: Office 1128.. Tamani Arts Offices.. Business Bay.. Dubai.. United Arab Emirates

Trade Licence Number: 1491597